ONYXNET // BEHIND THE INFRASTRUCTURE
I'm a POS Support Analyst working in a Tier III capacity within an enterprise technology support environment. My work combines advanced technical troubleshooting, production support, technology deployments, and special project assignments.
Beyond my professional responsibilities, I design, operate, and document my own homelab to develop practical experience in network engineering, infrastructure, automation, and observability.
PROFESSIONAL BACKGROUND
My role extends beyond traditional help desk support. I handle complex Tier III escalations and contribute to technical deployments, migrations, documentation reviews, vendor coordination, and pilot programs.
Working in an enterprise support environment has strengthened my approach to investigating technical problems, understanding production impact, communicating with stakeholders, and supporting reliable operations.
CAREER DIRECTION
My primary career goal is to transition into network engineering and eventually network architecture.
I'm building on my production support experience by developing deeper skills in networking, infrastructure design, automation, and operational reliability.
These interests also intersect with infrastructure engineering, platform engineering, and site reliability practices.
ENTERPRISE TECHNOLOGY SUPPORT
My professional responsibilities involve both complex incident escalation and participation in technology projects across enterprise retail environments.
Handle Tier III escalations involving complex application and technology issues that require investigation beyond initial support tiers.
Support assigned new-to-industry fuel-location builds and technology installation projects within enterprise retail environments.
Participate in technical migrations and special assignments where consistent communication and dependable technical follow-through are essential.
Serve as a technical point of contact for assigned vendors and contribute to pilot-program assessment, review, and feedback.
Review technical documentation and procedures to support accurate, repeatable troubleshooting and implementation.
Apply operational awareness, troubleshooting, and incident-management practices to enterprise technology support.
TECHNICAL DEVELOPMENT
Through OnyxNet, I apply engineering concepts to real infrastructure, document implementation decisions, and explore how systems behave in both normal and failure conditions.
Network segmentation, VLANs, routing and switching, firewall policies, and infrastructure design.
Linux administration, Proxmox virtualization, storage, backups, and reliable service operations.
Ansible configuration management, scripting, repeatable deployments, and infrastructure-as-code practices.
Grafana, Prometheus, telemetry, availability monitoring, and systematic troubleshooting.
WHY ONYXNET EXISTS
OnyxNet is my technical portfolio and engineering journal. It documents infrastructure projects, architectural decisions, implementation details, troubleshooting, and lessons learned.
My goal is to understand not just how systems work, but why they work, how they fail, and how they can be designed to operate more reliably.